Terms of service

Terms of Service

Welcome to www.aromastore.in, the official website of Aroma Store, a brand by Aroma Group. Please read these Terms of Service carefully before using our site or placing an order. By accessing or using our services, you agree to be bound by these terms.

1. Use of Our Website

You agree to use this site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this site by any third party.

2. Account Registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login information and all activities under your account.

3. Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, prices, or other content are completely error-free. In case of an error, we reserve the right to correct it.

4. Orders & Payments

• All orders placed on our website are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order.

• Payment must be made through authorized payment gateways provided on the site.

5. Shipping & Delivery

We ship across India. Shipping times and charges may vary based on the delivery location. Estimated delivery dates are indicative and not guaranteed.

6. Returns & Refunds

For details on cancellations, returns, and refunds, please visit our Return & Refund Policy. We do not accept returns on used products unless defective or damaged in transit.

7. Intellectual Property

All content, trademarks, images, and product information are the intellectual property of Aroma Store. No part of the website may be reproduced without written consent.

8. Privacy Policy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

9. Limitation of Liability

Aroma Store shall not be liable for any indirect, incidental, or consequential damages resulting from the use or the inability to use the website or products.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website after changes indicates your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:
📧 support@aromastore.in
📞 +91 82 80 25 8000

🛍️ Return & Refund Policy

Effective Date: [Insert Date]

At Aroma Store, customer satisfaction is our top priority. We take utmost care to ensure all our products reach you in perfect condition. However, if you are not fully satisfied with your purchase, please review our return and refund policy below.

✅ Eligible for Return:

• Wrong item delivered

• Damaged or defective product (must be reported within 48 hours of delivery)

• Expired or leaking product (on receipt)

❌ Not Eligible for Return:

• Opened or used products

• Personal care items like soaps, oils, and serums once opened

• Customized orders and kits

• Products without original packaging

🔁 Return Process:

1. Email us at support@aromastore.in within 2 days of delivery.

2. Include your order ID, clear images of the product and packaging, and the reason for return.

3. Our team will verify and approve the return within 2–4 working days.

4. Reverse pickup (where applicable) will be arranged, or you'll be guided to return it manually.

💳 Refund Process:

• Once the returned product is received and inspected, a refund will be processed within 5–7 working days.

• Refund will be issued via the original mode of payment.

• Shipping charges are non-refundable unless the error was on our part.

🔒 Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy describes how Aroma Store collects, uses, and safeguards your personal information when you visit our website www.aromastore.in.

🧾 Information We Collect:

• Name, contact details, shipping address, email ID

• Order history and preferences

• Payment details (via secure gateways – we do not store card details)

• Website usage analytics (via cookies)

🛡️ How We Use Your Information:

• To process orders and deliver products

• To personalize your shopping experience

• To send updates, offers, and promotional emails (you can opt out anytime)

• To improve website functionality and user experience

📩 Sharing of Information:

We do not sell, trade, or rent your information to third parties. Data may be shared only with:

• Trusted delivery/logistics partners

• Payment gateway providers

• Legal entities if required by law

🍪 Cookies:

We use cookies to track user activity, remember preferences, and enhance your shopping experience. You may choose to disable cookies in your browser settings.

🔐 Data Security:

All information is stored on secure servers. We use SSL encryption to protect sensitive data during transmission.

📞 Contact Us:

For privacy-related concerns, email: info@aromastore.in